This Privacy Policy (Policy) applies to your interactions with Funeral Arranger Pty Ltd and its related bodies corporate (Funeral Arranger Group). We are committed to protecting your privacy.  

This Policy outlines the way Funeral Arranger Group collects, holds, uses, and discloses personal information.   By using our website and services, or otherwise providing us with your information, you consent to us collecting, holding, using, and disclosing your personal information. 


2.1.        What we collect

In order to provide you with the best and most personal service, we collect both personal and non-personal information that includes (but is not limited to): your name, date of birth, contact information, including phone, email, and residential addresses; payment information; products and services used; testimonials and feedback, next of kin and family information including information about deceased members of your family.   This may include health information about them.   

If you do not provide us with this information, we may not be able to provide you with our services or access to the services provided on our websites. 

2.2.        How we collect

We may collect information:

  • from you directly when you provide your details to us;
  • from telephone calls between you and us and/or video recordings when you visit one of our premises;
  • from you indirectly through emails, forms (including forms submitted through our website), and social media channels;
  • from third parties including reports from third parties engaged by us to analyse the use of cookies;
  • by your browser when you visit our website;
  • from medical professionals, health service providers or other funeral suppliers.

2.3.        Your Rights

You have a right to request we do not collect your personal information, but in doing so we may not be able to supply products or conduct Services for you.

You may seek access to and request the correction or updating of any personal information which we hold about you. You can do this by contacting us at info@funeralarranger.com.au.  We may require you to verify any information that you provided to us, and you may need to pay a reasonable fee for our time in responding to your request.   We will let you know in advance of any likely costs.


Funeral Arranger will treat any personal information you provide to us as confidential unless you authorise us to disclose your information to the public or to third-party suppliers (for example, in a publicly available funeral notice or to another funeral supplier). 

Funeral Arranger utilises all reasonable efforts to protect your personal information from unauthorised access, use, loss, and disclosure. These efforts include physical security and restricted access to electronic records.   Our staff are required to respect the confidentiality of personal information.  

The data collected by us will be used, during and after your use of our Website.

We take reasonable steps to protect the security of any payment information collected on this website and stored by us.


We collect personal information so that we can:

  • supply the products and services that you or a customer has requested from us;
  • conduct our business including for internal accounting purposes and business management;
  • communicate with you to provide or promote our products or services;
  • manage and develop our services and websites;
  • gather, aggregate, compile, and use data in various ways including quality initiatives, benchmarking, and reporting services; and
  • comply with our regulatory and legal obligations.

We may also use or disclose your personal information for secondary purposes permitted by law or for which you would reasonably expect us to use or disclose your personal information.


We disclose, on an as-needs basis, your personal information to domestic and international third-party service providers, agents, and contractors to provide some of our services. Any personal information that is supplied is required to assist these providers in performing their duties under this contract or as authorised by law.  By using or continuing to use our website or other products and services, you consent to the disclosure of your information to an overseas recipient and agree that sub-clause 8.1 of the Australian Privacy Principles does not apply. You must inform us immediately if you do not consent.  


6.1.        Our Use of Cookies

We may use cookies on our website to improve your experience when using our website. Cookies are used to remember your preferences and any other previously entered data. You may disable the use of cookies by changing your browser settings, but you may not be able to use certain features of this website.

6.2.        Website Analytics

Our websites also use analytics to gather and store information related to how you use our website. The information collected may identify individual users, and we may collect individual IP addresses of people who use this site. We de-identify and aggregate usage data to improve how people use this website (through improvements in the user experience). We do not store payment information.

6.3.        Remarketing Activities

We may use website data and cookies in remarketing activities. Remarketing is when we display advertising to people who have previously expressed an interest in our products and services.

6.4.        Unsubscribing

We will include a statement in all electronic communication with you advising you that you may unsubscribe from receiving future content or marketing or promotional material from us.  Otherwise, you can contact us at any time at info@funeralarranger.com.au to unsubscribe from communication updates.


We reserve the right to update these terms of use at any time without prior notice. Your continued use of the website after any changes signifies your acceptance of the revised terms.


If you have any questions about this policy or wish to make a complaint about the handling of your personal information or a breach of your privacy, please contact us at info@funeralarranger.com.au. We may investigate your complaint and give you a response as soon as practicable, usually within 30 days. If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).